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Cynthia's Kitchen Store
19 East Woods Path
Sagaponack, New York 11962
Toll-Free 1-877-429-4263

Shipping & Returns
We understand that prompt deliveries and high-quality service are essential in making homes beautiful and special events more memorable.

All standard sized products will be shipped promptly via UPS Standard Ground Delivery or Fed Ex Ground. Please allow up to 5 business days after shipping date for your pieces to arrive.

Standard Shipping
Shipping and handling fees are as follows: $10 for a subtotal of up to $99 and 10% for purchases of $100 and up. Example: $100.00 item + $10 shipping = $110.00 plus all applicable taxes.

Rush Delivery
Overnight delivery on most madebyhand.com items is 20% of the total invoice amount. Example: $100.00 + $20 shipping = $120.00 plus all applicable taxes.

International Delivery
Contact us through our "Contact Us" section to verify charges for shipping our items internationally.

Oversized Packages
Mirrors and furniture are shipped via freight forwarding trucking services and the price is determined by a combination of such factors as dimensional weight, price and shipping destination.

A contracted price and shipping date will be determined for each order you place. All packages sent via UPS are insured by UPS for their total retail value and will be paid by our company if damages occur.

We ship to all 50 U.S. states. UPS will not deliver to P.O. boxes, so please enter a physical address when ordering.

Decorative Mirrors Policy
Our decorative mirrors are currently shipped via freight forwarding trucking services to New York, Connecticut and New Jersey only.

Return Policy
Every piece comes with a LIFETIME satisfaction guarantee. If you are not pleased with your purchase, we will gladly replace it, exchange it, or give you a full refund through your original method of payment. Please note that shipping charges will be refunded on defective merchandise only.

Here is what you should do:

* Call us at 1-877-429-4263 between the hours of 10:00 am to 4:00 pm, EST, Monday through Friday or email us at: cynthia@serving-platters-and-trays.com.

* Return the item with all of its parts included.

* Include the packing slip you received with the shipment and please indicate the reason for your return.

* Return the package insured and prepaid to:

Cynthia's Kitchen Store RETURNS
19 East Woods Path
Sagaponack, New York 11962

* All items must be sent via Fed Ex, UPS or other carrier. We recommend that you should also purchase insurance on the merchandise. We are not responsible for merchandise lost or damaged in return shipping.

"My pledge to you: I personally guarantee the workmanship of what I sell with a lifetime, money-back guarantee. You will be 100% satisfied with the quality, craftsmanship and design of my products or I will even pay return shipping"

--Cynthia Barrett, Owner

Questions? Comments?
Call Toll-Free 1-877-429-4263

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Cynthia's Kitchen offers high quality kitchen accessories, including serving trays & serving platters, and kitchen canisters & containers.